The warranty provider is the contractor who can, in turn, claim the costs from Carthago. In this context it must be said that no dealer, apart from your contract partner, is obliged to carry out your warranty work. Another Carthago dealer or service partner is obviously free to carry out this work, but only on a voluntary basis.
As mentioned, you can generally also have warranty works carried out by Carthago dealers Europe-wide. However, please understand that we have no control over appointment scheduling by the local dealers, nor are we aware of the workload of the respective factories. As the dealers represent various motorhome brands, they cannot serve all Carthago customers first and will prioritise their own customers first and foremost. Of course, the dealers will also try to serve external customers as quickly as possible when they are free.
For this reason, we recommend purchasing your Carthago vehicle from your nearest Carthago dealer. This will ensure that your warranty provides you with competent care, whatever the eventuality.
Should something happen on your trip, our Europe-wide Carthago dealers will do their best to help you at short notice in the case of emergencies. However, bigger jobs should be carried out by your contract partner.
